Frequently Asked Questions          Web Hosting FAQ		Billing Policy We require a minimum three-month contract. We accept American Express, MasterCard, Discover and Visa cards. How do I change account billing frequency and mode of payment? Please e-mail accounting@accountsupport.com for assistance with updating your account. If a credit card payment is declined by the client's bank, Sonic Pipe - HostYourSite.com (The Provider) will charge a US $10.00 late fee per billing cycle and a US $20 fee for each payment-related suspension. If client disputes justified charges by provider on his credit card, provider has the right to charge a $30 administration fee in addition to the regular suspension charge and immediately discontinue service. How do I update account contact information? You can change your billing address and e-mail address in Account Information within your Control Panel. If you have a change of e-mail address, be sure to reflect this new address in your mail forwarding options in Account Settings. You should also update your contact information listed with the InterNIC.  How do I update my payment information? Please call Accounting Solutions at  (561) 417-5490 EST Monday to Friday during normal business hours. You can also fax the new payment information to (561) 417-5495 (attn: Accounting Solutions) or use our secure form to send us your credit card information. We will be more than happy to update your payment method. If you need to contact accounting solutions by e-mail, send your message to accounting@accountsupport.com.   What is your renewal procedure? Renewal billing batches are generated every business day, Monday through Friday, for the previous day's renewals. That same day, an e-mail invoice is sent to each customer renewing in that batch. The batch is held open for three days to process changes and is then closed. The customer's credit card is then charged for each transaction in the batch. All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions.  What will it cost to upgrade/downgrade my account? Billing for Plan changes is processed within 30 days from the date of the change. You will be charged a $50.00 plan change fee to cover the administrative effort to process the change. Additionally, the monthly rental fees will be prorated based on the time remaining in your billing cycle. The credit card on file will be charged for the Plan change within that 30-day window. Whom shall I contact regarding InterNIC billing? Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net. You can find more information about InterNIC billing procedures and other information from their web site.
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